FAQS

 Tel: +27 031 207 5683
E-Mail: customercare@streetgear.co.za

 296 Jan Smuts Highway,
Mayville, Durban

 Free standard shipping
on all orders in South Africa over R500.

 Dedicated Customer Support.
Live Chat coming soon.

General Information

Please read the frequently asked questions below for any queries you may have. If you are not satisfied please fill out the form below and we will get back to you as soon as possible. Alternatively contact us on +27 031 207 5683 or customercare@streetgear.co.za.

My payment failed?

You will need be registered for online banking to pay online, please check with your banking service provider if you are registered.

How Can I Track My Order?

Email us at customercare@streetgear.co.za and quote the order number. Alternatively we have tracking options available on our site. Delivery is 5-7 working days in South Africa.

How long will my order take to arrive?


5-7 working days from order confirmation of order

I have placed an order but it does not appear in the 'YOUR ACCOUNT' section?

Go to your account and click on the ‘CHECKOUT’ tab to view all items in your shopping cart

What is the Street Gear return policy?

Refer to the ‘RETURNS POLICY‘ online

How do I return a product to Street Gear?

Call one of our friendly consultants who are ready to assist you with the return process.

How do I check the status for my returned order?

You will be notified by one of our consultants from time to time on the status.

I just cancelled/returned my order. When will I receive my refund?

Within 7-14 working days from request and return validated. Subject to terms on returns policy.

Is it safe to shop online using my debit card or credit card?

Yes, please see our ‘PRIVACY POLICY‘.

Is my personal information secure?

Yes, please see our ‘PRIVACY POLICY‘.

My payment failed while making a purchase. What should I do?

Please ensure that you have used your correct personal details and card information. If the problem persists, contact one of our consultants for further assistance. Please ensure that your bank account is activated for Internet Banking

Are there any hidden charges when I make a purchase on Street Gear?

All our product prices include VAT and delivery charges only where applicable

How do I determine the correct size for me?

Please refer to the ‘SIZE GUIDE’ tab to help you best determine the perfect fit for you. Alternatively, contact one of our consultants for further assistance

What are the benefits when I create an account?

You get exclusive access to “members only” specials and new products and arrivals updates

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